Política de frete

Shipping Policy

Thank you for shopping with us. We want to make your shopping experience as clear and convenient as possible.

Order Processing

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, warehouse location, and order volume.

Once your order has been shipped, you will receive tracking information whenever available.

Shipping Times

Delivery times vary depending on the product, destination, warehouse location, and shipping method selected.

Estimated delivery times shown on our website or at checkout are estimates only and are not guaranteed.

Please note that weekends, holidays, customs procedures, carrier delays, weather conditions, and other circumstances outside our control may affect delivery times.

Tracking Your Order

When tracking information becomes available, it will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after your order has been shipped.

Multiple Packages

Some orders may be shipped separately if products are stored in different warehouses or fulfilled by different locations.

If this happens, you may receive more than one package and more than one tracking number. You will not be charged additional shipping fees because an order is divided into multiple shipments unless clearly stated during checkout.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your address, please contact us within 1 hour of placing your order.

We will do our best to make the requested change, but once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.

Delayed Orders

Occasionally, packages may experience delays while in transit.

If your order has not arrived within the estimated delivery period, please contact us with your order number so we can review the tracking information and assist you.

Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your building management, and the shipping carrier.

If you still cannot locate the package, please contact us so we can review the situation.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and include your order number and clear photos of the item.

We will review the situation and provide an appropriate solution.

International Shipping and Customs

Depending on the destination and shipping method, orders may be subject to customs inspections, import duties, taxes, or other fees.

Any applicable charges will be handled according to the requirements of the destination country and the information provided during checkout.

If you have any questions about shipping or your order, please contact us at:

Email: escolar.tia.leili@gmail.com

Please include your order number whenever possible so we can assist you more quickly.