Política de reembolso

Return & Refund Policy

We want you to be satisfied with your purchase. You may request a return within 30 days after your order has been delivered.

To be eligible for a return, the item must be unused, unworn, in the same condition in which it was received, and with all original tags and packaging.

Return Shipping

For standard returns, customers are responsible for arranging and paying for the return shipping costs. We recommend using a trackable shipping service.

Please do not return any item before contacting us and receiving return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and photos of the item.

After reviewing the request, we will provide the appropriate solution, which may include a replacement or refund at no additional cost to you.

Order Cancellations

Orders may be cancelled within 1 hour after purchase, provided the order has not already been processed or fulfilled.

After this cancellation period, we cannot guarantee that changes or cancellations will be possible.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that your bank or credit card provider may require additional time to process and post the refund.

Exchanges

If you would like a different size, color, or product, please contact us before returning the item. Availability of replacement items cannot be guaranteed.

Return Conditions

Items showing signs of wear, use, washing, damage caused after delivery, or missing original tags or packaging may not be eligible for a refund.

Contact Us

To request a return, report a problem with an order, or ask a question about this policy, please contact us at:

Email: escolar.tia.leili@gmail.com

Please include your order number in your message so we can assist you more quickly.